CUSTOMER SERVICE

 

 



PRIVACY

We are committed to protecting the privacy of any information provided by our customers. We have developed internal procedures consistent with the Australian Privacy Principles outlined in the amended (2014) Australian Privacy Act 1988 and the Privacy Principles in the New Zealand Privacy Act 1993. This statement sets out our practices relating to information collection, use, and disclosure.

 

We recommend you read through this document carefully. If you have any queries, please contact us at it sales@museummade.com or on 02 9264 5177 (Australia) or +612 9264 5177 (New Zealand).

 

Personal information collected from you will depend on the type of service we provide you as a customer.

 

We collect personal information in the normal course of providing services for our customers. These services include:

 

  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Processing credit card purchases
  • Arranging product holds for up to 7 days Issuing tax invoices
  • Accepting gift voucher purchases

 

Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.

Personal information collected from customers is used to service your requirements and for communication purposes only. All information collected will be safely and securely stored.

 

If you feel there has been a breach of the APP you can complain to the Office of the Australian Information Commmisioner on 1300 363 992 or by email to enquiries@oaic.gov.au or visit the website: www.oaic.gov.au

 

MAILING LIST & EMAIL COMMUNICATIONS

To receive communications from us, certain personal information is required. We use this information to facilitate communication with our customers, understand our customer needs, and for customer research. Other optional information collected may be used to plan future events, offers, products, store locations, etc. Any information collected will be safely and securely stored and managed by Porchlight Brand Management Pty Ltd t/a Museum Made.

 

We value our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus, email providers, and research companies). When we share any such information

 

with these third parties we have strict confidentiality agreements in place, prohibiting any use of this information other than the task for which we are engaging them.

 

GENERAL

We may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. Where applicable information is shared with third parties or trading partners we have strict confidentiality agreements in place, prohibiting any use of this information other than the purpose for which it was provided. We may be required by law to disclose the information collected from you. In such circumstances, only information that we are required to disclose as a matter of law would be provided.

 

Museum Made would like to assure you that your information will not be divulged except as set out above.

 

WEBSITE AND CREDIT CARD SECURITY

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.

 

Museum Made (http://www.museummade.com) use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.

 

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https// rather than just http//.

 

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

 

LINKING TO THIRD-PARTY WEBSITES

When you click on links on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Porchlight Brand Marketing Pty Ltd t/a Museum Made cannot be held responsible for the actions of any third-party web sites.

 

ACCESSING YOUR ONLINE INFORMATION

Personal information provided by you online can be viewed and changed if the information provided is incorrect or out of date.

 

If you still have questions, please contact us at sales@museummade.com or on 02 9264 5177 (Australia) or +612 9264 5177 (New Zealand).

 

HOW YOU CAN GAIN ACCESS TO YOUR INFORMATION

Our 'open book' information policy means you can access all the information you have provided to us online and make any necessary changes. You can request to view your information in writing to Museum Made or by contacting us on 02 9264 5177 (Australia) or +612 9264 5177 (New Zealand). We welcome your feedback to correct any inaccuracies.

 

SECURITY

We understand the importance of your information and we treat it as strictly confidential.

 

We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.

 

YOUR RIGHTS

While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.

 

If you are not completely satisfied with anything set out in this policy, you are entitled to either query this practice or lodge a complaint with the Privacy Officer appointed by Porchlight Brand Management Pty Ltd t/as Museum Made, or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.

 

Your information may also be used for the purpose of introducing other products by email newsletters that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" options available on all correspondence you will receive from us. You can also make an opt out request in store, in writing to Museum Made

 

Customer Service, or contacting us on 02 9264 5177 (Australia) or +612 9264 5177 (New Zealand).

 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.

 

If you have any questions regarding our privacy policy or any other matter, please contact us via email on sales@museummade.com or call us on 02 9264 5177 (Australia) or +612 9264 5177 (New Zealand).